Customer Success Manager

Department: Customer Success

Location: Denver Headquarters

Compensation: $75,000 – $90,000 / year

Description

At Project Canary, we are dedicated to changing the trajectory of climate change. We believe in the power of accurate and independent data to drive a clean energy future.

Our journey began with a fervent belief that by measuring and understanding emissions data, we can achieve substantial reductions. Today, Project Canary stands as one of the leading climate tech companies. Our innovative enterprise emissions data ecosystem is a comprehensive, one-stop solution that enables energy companies to enhance and report on their emissions footprint.

We are seeking a Customer Success Manager to join our Denver Team. The Customer Success Manager will be a thought partner for our customers, dedicated to ensuring we are providing best-in-class service.

Key Responsibilities

• Lead customers throughout the deployment and adoption lifecycle, ensuring Project Canary delivers timely and complete information, while being a thought partner to ensure we are meeting the customer’s business outcomes.
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence.
• Maintain a broad and in-depth knowledge and understanding of existing and developing company technologies to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education, enablement, and regular business meetings.
• Build strong, trusted, and influential relationships with strategic customers, business development and the organization
• Drive the effective execution of customer requests and expectations through applied project/ program management.
• Responsible for knowing, understanding, and communicating customer health regularly, including performance, opportunities, and challenges
• Develop and deliver external Customer Business Reviews for customer accounts to highlight performance and value of Project Canary solutions in their operations.
• Oversee the entire contract renewal process for existing customers, ensuring timely and accurate execution of renewal agreements. Proactively engage with customers to discuss contract terms, pricing, and any potential changes to the services.
• Collaborate effectively with key roles in other Project Canary teams to deliver full enterprise value to our customers

Skills, Knowledge And Expertise

• 3+ years of experience leading programs/projects of increasing complexity and scale.
• 3+ years of experience in customer facing role, technology or energy preferred.
• Bachelor level of education or equivalent level of applied work experience in a similar role
• A “doer” not afraid to roll up their sleeves to get anything done (data analysis, presentations, trainings, communication, etc.)
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously
• Strong interpersonal skills that establish Trusted Advisor relationships with clients
• Strong experience managing support and onboarding initiatives, and proven ability to guide customers through adoption of new technology solutions.
• Management and delivery of SaaS based solutions and services (Oil and Gas industry preferred but not required)
• Alignment and commitment to Project Canary’s business purpose and corporate mission
• Familiarity with Salesforce is highly desirable

Benefits

• Hybrid work environment (Wednesday, Thursday, +1 additional day in office)
• Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
• 401K with company match (no vesting period)
• Opportunity for equity ownership
• Student loan assistance
• Generous PTO
• 12 weeks of fully paid parental leave (gender neutral) including adoptions
• Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance
• Dog friendly office environment