Customer Success Director

About Smartwyre Smartwyre delivers commercial software (SaaS) to agricultural businesses – the manufacturers and distributors of seeds, chemicals and fertilizer. Our solutions help them manage pricing, incentives and transactional information in order to improve their business performance and better serve the world’s agricultural businesses.

Today, Smartwyre consists of a team of approximately 100 full-time professionals organized across our Product, Engineering, Customer Success, Data Operations, Marketing, Sales, and Corporate functions.

We’re a “remote-first” company with core teams in Denver, CO; Raleigh-Durham, NC; and London, United Kingdom. Come join us!

What you’ll do at Smartwyre

As a Customer Success Director, you’ll work directly with our largest Smartwyre customers, delivering a great customer experience, and ensuring your customers get maximum value from their investment in Smartwyre. You’ll leverage your experience managing complex customer engagements to help our customers achieve their business goals. As a customer leader, you’ll help us continue to grow by utilizing your commercial experience to drive strong customer retention and growth rates. You will use your passion for customer advocacy to provide continuous feedback to our Product, Engineering, and Professional Services teams so we can better serve our customers.

Skills you’ll be using

Leading teams and customers: Strategizing and implementing strategic engagement plans to enhance customer satisfaction, retention, and account growth

Focusing on customers: Ensuring a customer-centric focus across all business functions

Communicating ROI: Delivering and communicating ROI throughout the customer lifecycle

Analyzing data: Analyzing data and metrics around customer engagement and growth

Strategic thinking: think creatively to identify new ways our customers can drive value from our software

Tools you’ll bring to the job

7-10 years of experience as a customer success professional – helping guide and build successful customer relationships

A deep understanding of software (SaaS) businesses, with knowledge of both the subscription and renewal models; knowledge of the AgTech industry is a helpful bonus

Proven track record working with Enterprise Customers – engaging with and developing business relationships with senior leaders

Experience in a Strategic consulting capacity – building strategic plans to improve a customer’s business performance using software

A passion for leveraging data to connect and deliver value for customers