Customer Operations Support

About LSB Industries, Inc.

We are a leading North American producer of industrial and agricultural chemicals. Our vision is to be a best-in-class, diversified chemical and clean energy producer that safely and efficiently operates our facilities, creates partnerships that deliver value to our customers, suppliers, and logistics providers, and attracts, retains, and enhances the lives of talented team members. We are well positioned to play a critical role in the reduction of global carbon emissions through our potential to produce low carbon or no carbon ammonia. We expect our success in achieving these goals to lead to superior financial performance and greater value for our public shareholders.

Why Oklahoma City, OK?

Explore the vibrant heart of Oklahoma at Oklahoma City, where urban excitement meets cultural enrichment. Dive into the lively atmosphere of Bricktown, filled with picturesque canals and diverse dining options, or pay homage at the Oklahoma City National Memorial & Museum, a poignant tribute to resilience. Discover the Adventure District’s blend of wildlife encounters and thrilling rides or indulge in cultural immersion at the Oklahoma City Museum of Art and Myriad Botanical Gardens. With a thriving sports scene and a myriad of entertainment options, Oklahoma City offers an unforgettable urban experience rich in history, culture, and excitement.

Discover your potential with LSB Industries. Apply now and unlock endless possibilities!

LSB Industries is looking to hire a Customer Operations Support to join our team in Oklahoma City, OK. The ideal candidate for this position will support the commercial team by managing the sales order book from point of order entry to fulfillment while ensuring customer concerns and needs are met. This role works closely with customers as well as many departments across LSB including commercial, accounting, logistics, and manufacturing. A successful Customer Operations Specialist will ensure successful order management while becoming well versed in all aspects of LSBs business.

Responsibilities & Duties:

• Own the sales order process from receiving customer orders and entering into the order entry system to coordinating product transportation through to order invoicing, including credits/debits, while maintaining a high degree of accuracy and attention to detail, and any other tasks as needed
• Take ownership of customer issues and see problems through to resolution; act as the main point of contact with customers and ensure that customer needs are met
• Proactively collaborate with customers and internal teams (commercial, production, and logistics) to ensure internal sales forecasts are achieved while managing customer demand and balancing inventory
• Maintain and submit all proper documentation to customers
• Assist the LSB credit department in the collection of past due customer payments as needed
• Be able to take after-hours calls (including weekends) for emergency shipments
• Assist in the review of non-standard freight payables process to ensure timeliness of approval process
• Work in tandem with logistics department to manage product rail fleets to ensure shipments are made in a timely manner

• Excellent written, verbal, and interpersonal communication skills

• Strong analytical and problem-solving with a high attention to detail
• Highly organized with a focus on process and time management discipline
• Ability to multi-task, work under pressure, and meet deadlines
• Proficient with Microsoft Office programs (Word, Excel, Outlook, PowerPoint)
• Ability to learn and navigate computer systems (JD Edwards), software (including Salesforce), and proprietary LSB software

LSB Industries is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. LSB Industries prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. LSB Industries conforms to the spirit as well as to the letter of all applicable laws and regulations.