Customer Operations Analyst

Job Description

Requisition: 79440

PSEG Company: PSEG Long Island

Salary Range: $ 63,500 – $ 100,500

Incentive: PIP 10%

Work Location Category: Remote Local

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

We want you to be healthy, balanced, and feel secure. Thats why youll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, youll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.

PSEG offers a unique experience to our more than 12,000 employees we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

Job Responsibilities

Job Responsibilities:

Responsible for setup, activation, and administration of interval meters in Advanced Metering Infrastructure (AMI) and Meter Data Management Systems (MDMS).
Manage data communications and retrieval, processing, analysis, and reporting of metering information to support customer engagement, billing, load research, and other operating processes.
Support field personnel, maintain system integrity and equipment reliability, manage databases, edit data, and maintain internal operation guidelines and procedures for the section.
Develop and implement advanced meter data applications, programs, and web tools to increase the utilization of meter data, improving system reliability, customer service, and revenue integrity.
Prepare and execute maintenance schedules and testing procedures to ensure proper operation of the meter acquisition and management systems and the automatic billing process.
Administer records and field reports associated with the operation of meter acquisition and management systems.
Provide billing determinate to the Meter Data Management (MDM) and Customer Accounting System (CAS) billing systems.
Investigate communication and metering malfunctions with support from Measurement Services technicians, usually via phone calls from the field.
Conduct special investigations, data mining, and studies concerning performance, safety, revenue integrity, and system reliability.
Develop and manage ongoing relationships with key internal and external stakeholders to improve operations.
Act as a consultant to other departments on matters of revenue metering and associated communications.
Manage Exception Management – meter communications, billing, web portal.
Responsible for meter testing related to various meter type, program and FW/DCW
Responsible for monitoring data file extracts from Command Center
Responsible for maintaining FW/DCW of Network devices as well as Residential and Commercial meters
Responsible for monitoring Command Center Dashboard and maintaining Status groups

Job Specific Qualifications

Knowledge and Experience Required:

Bachelors degree and a minimum of 2 years of analyst experience or an AAS degree and a minimum of 4 years of analyst experience. In lieu of a degree, a minimum of 6 years of analyst experience
Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Projects)
Must demonstrate excellent analytical skills, critical thinking, and the ability to work independently and effectively with internal customers, management, staff, and vendors
Must demonstrate strong written and veral communication skills
Experience with data mining and project management
Experience with the Landis+Gyr Command Center system
Must be self-driven and innovative with strong documentation and process improvement skills
Experience with Tableau for data visualization and analysis

Desired:

Knowledge of Electric Meter Billing Data.
Strong knowledge of electric utility or similar industry practices.
Proficiency in SQL, SAS, and FTP tools.
Familiarity with billing systems.
Knowledge with Visio software

Minimum Years of Experience

2 years of experience

Education

Associate

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEGs drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)

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Pay Transparency Nondiscrimination Provision