Copywriter

Job Description

As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

About the role:

As a Copywriter focused on customer experiences, you will develop and execute copy strategies and messaging that enhance the customer journey and improve service interactions across an array of channels. Your focus will be to help communicate effectively to our customers in the moments that matter most: rewards redemption, account activation, downloading the mobile app, fraud mitigation strategies, adding an authorized user, and more…

What you will be doing:

Develop and implement copy strategies for customer experience and servicing initiatives, including web content, email campaigns, letters, SMS notifications, customer service scripts, in-app messaging and more.
Create clear, engaging, and consistent copy that aligns with our brand voice and resonates with our diverse customer base across multiple products, services, and co-brand partners.
Collaborate with marketing, product, and customer service teams to develop customer-centric messaging that enhances the overall customer experience.
Write, review and edit content for customer communications, including onboarding materials, account updates, FAQs, and service announcements.
Ensure all copy adheres to regulatory standards and reflects our commitment to transparency, integrity, and customer satisfaction.
Conduct market research to understand customer needs, preferences, and trends to inform copy strategy.
Participate in brainstorming sessions and contribute creative ideas to enhance customer experience initiatives and service interactions.
Proofread and edit content for accuracy, consistency, and adherence to brand guidelines.
Monitor and analyze the performance of customer experience and servicing copy to continuously improve effectiveness and customer engagement.
Stay up to date with industry trends and best practices in copywriting and customer experience marketing.

What you need to be great in this role:

Bachelor’s degree in marketing, Communications, English, Journalism, or a related field.
Proven experience as a copywriter, preferably within the financial services, credit card industry, or have worked across the customer experience journey.
Strong portfolio showcasing a variety of copywriting projects and campaigns.
Excellent writing, editing, and proofreading skills with a keen eye for detail.
Ability to simplify complex financial concepts into clear, customer-friendly language.
Ability to work independently and collaboratively in a fast-paced environment.
Strong project management skills with the ability to handle multiple projects and deadlines.
At the time of this posting, the base salary for this position may range from $65,000 – $75,000. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package

Req: 10232

#LI-midsenior #LI-FD1

ABOUT OUR COMPANY

Lots of agencies say they’re different. OLIVER is.

OLIVER believes that agencies work better inside a brand’s organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

We’ve set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far-reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Inside Ideas Group and its affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.

OLIVER Agency