Union Position
Computer Support; Portland , Oregon (US-OR)
Regular FT
Posting # 4974
About Us:
At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.
In addition to environmental stewardship, Were also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility. The Role:
Operates IBM Power series computer system and multiple Windows, Unix or Linux based systems. Day to Day:
Creates, edits, submits and monitors scheduled production runs using both IBMs advanced job scheduler and manual processes, to include deviation reporting, creating and sending files to customers and outsource vendors.
Prioritizes sequence of production runs as necessary to meet scheduled and changing deadlines to support customer and vendor needs.
Produces and prints locally as needed critical, confidential, and sensitive production checks, advices, and reports.
Communicates with users/programmers and outside vendors to identify, troubleshoot and implement solutions for processing issues and abends. Escalates issues as necessary.
Operates and maintains local printer, including correcting system and equipment malfunctions. Maintains necessary supplies.
Creates and updates the documentation and instructions needed to perform these roles and functions.
Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training.
Performs other tasks as required, including those in lower levels, and in General Task Bar #3, with training as needed.
Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.
Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.
Maintains punctual, regular, and reliable attendance.
Demonstrates the Companys core values and complies with all Company policies and procedures. Come on your first day with:
Two years experience in computer operations.
Previous experience working with printers is preferred.
Knowledge of IBM Power series systems and IBM advanced job scheduler.
Basic math and reading skills.
Basic ability to access, input, and retrieve information from a computer.
Data entry skills of 6,000 kph with 90% accuracy.
Ability to establish priorities, balance multiple assignments, and adapt to changing priorities while maintaining accuracy and meeting established deadlines.
Basic knowledge of the Companys organization, inter-relationships, policies, procedures, processes, and department/work specific requirements.
Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy.
Ability to deal with sensitive information in a confidential manner.
Sustained sitting for 6-8 hours per day, hand/finger dexterity, and ability to grasp, bend, lift, reach, and stoop.
Must be able to differentiate and correct print quality issues for printed text and graphics.
Qualification Period: 6 months
What we offer:
Health & Wellness –
Rich health insurance benefits with competitive employer contribution
Free access to an online wellness resources platform
Work Life Balance –
Start with 16 PTO Days (Amount varies based on accrued work hours)
10 paid holidays and 3 floating holidays
3 weeks paid parental leave
Green Team / Diversity, Equity & Inclusion Council / Safety Team / Womens Network and many other Employee Resource Groups
Numerous volunteer and community engagement opportunities
Financial –
Competitive 401K company contribution and match
15% discount on NW Natural stock through Employee Stock Purchase Program
Up to $5250 a year in tuition reimbursement
Wellness incentive program
Discounts –
20% off natural gas service
Up to 30% discount at NW Natural Appliance Center
TriMet Pass for all HQ employees
Generous discounts with Verizon & AT&T Wireless
Hourly Rate: $35.07
https://www.nwnatural.com/about-us/the-company/careers
Deadline: 8/6/24
Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations.
NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at [email protected] or (971) 979-6341.
NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.