LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. Its how weve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. This position is within Acadia. Acadia is wholly owned by LSEG and is part of its Post Trade division.
This Client Engagement Team Lead role will assist newly signed clients with onboarding onto Acadia applications and working with existing clients to expand their usage of our applications. This role will be a leadership position within our team and will have team members reporting to them.
This team will liaise with clients and resolve their queries, take ownership of the queries, and ensuring that they are coordinated among departments.
Role Responsibilities
- This is a leadership role with team members directly reporting to the candidate
- Will be responsible for weekly check ins with Head of Client Engagement to update projects and current status of team
- Work with sales to onboard clients for new work flows
- Support sales with demonstrating products
- Manage existing client onboarding projects
- Updating and creating agreements to support new products
- Maintaining client contact lists
- Updating Monday.com client profiles
- Second level support for client service
Experience and Qualifications Required
Proficient in MS Office software (Outlook, Word, Excel)
Strong verbal and written communication skills
Bachelors degree or equivalent experience
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this
privacy notice
carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained,
your rights and how to contact us as a data subject
.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.