Job Description
Client Care Representative – Solar Industry
Company Overview:
US Solar is a fast-growing solar panel company based in Florida, committed to providing sustainable and affordable energy solutions to our customers. We design, install, and maintain solar panel systems for residential, commercial, and industrial customers. We are a company with a World-Class Culture, where we put souls before sales, and challenge our employees to do their best while always supporting them and celebrating their uniqueness. We are seeking a highly motivated service technician to join our team and help us scale our business to the next level.
Job Overview:
The Client Care Representative will play a crucial role in managing customer relationships and ensuring customer satisfaction throughout the solar installation process. This includes making welcome calls, providing progress updates, handling documentation, scheduling various services, obtaining customer feedback, and monitoring system performance. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for renewable energy.
Key Responsibilities:
1. Welcome and Progress Update Calls:
- Initiate welcome calls to new customers to introduce them to our process and set expectations.
- Regularly update customers on the progress of their solar installation projects.
2. Documentation Management: –
- Send and receive signed documents related to the installation process.
- Ensure all customer documentation is accurately recorded and stored.
3. Scheduling:
- Coordinate and schedule installations, electrical upgrades, service orders, and other related services.
- Arrange for take down and put back of panels as needed for maintenance or other reasons.
4. Customer Feedback:
- Actively seek and gather feedback from customers to improve our services.
- Address and resolve any customer concerns or complaints in a timely manner.
5. System Monitoring and Maintenance:
- Monitor installed systems to ensure they are functioning correctly.
- Schedule field technicians to visit customers’ sites if the systems are not communicating properly or if there are any issues.
6. Customer Support:
- Provide ongoing support and assistance to customers throughout their relationship with our company.
- Ensure all customer interactions are logged and tracked in our CRM system.
Qualifications:
- A proactive approach to problem-solving and customer care.
- Proven experience in a client care or customer service role, preferably in the solar or renewable energy industry.
- Spanish proficiency, preferable but not required.
- Experience handling escalated clients and resolving complex issues.
- Excellent phone etiquette and communication skills, both written and verbal.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using CRM software and other customer service tools.
- Ability to work independently and manage your time effectively in a remote work environment.
- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
Compensation and Benefits:
- Competitive hourly wage: $18-28 per hour, depending on experience.
- Flexible remote working environment.
- Opportunities for professional development and growth within the company.
- Comprehensive training and support to help you succeed in your role.
EEO Statement
US Solar Squared, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, US Solar Squared, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $18.00 – $28.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Work from home
Compensation package:
- Bonus opportunities
- Performance bonus
Schedule:
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Brandon, FL 33510 (Required)
Work Location: Hybrid remote in Brandon, FL 33510