Asset Management Operations Specialist

Company Description Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto has a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.

This role is located in-person, at our HQ in Charlotte, NC

Summary Of Role

We are seeking a dynamic and experienced Operations Specialist to join our Services & Devices Team. The Services and Devices team is responsible for ensuring the optimal performance of a growing fleet of solar assets. As a key member of the team, you will support the Operations Manager in multiple work streams centered around driving excellence in asset management – including: ongoing system monitoring and performance verification; service partner relationship management; launching and growing new warranty products; and reporting. The Asset Management Operations Specialist will be a motivated, versatile team member who is willing to proactively solve problems in order to help our team lead the solar industry in providing quality and enduring service to our customers.

Strategic & Tactical

• Operations

• Manage the day-to-day relationship and operations with our service partner(s); including billing, routing service tickets to the appropriate owners, and tracking partner success against Service Level Agreements
• Serve in an account management capacity with our service partner(s)

Data Analytics:

• Track actual solar production against expected production
• Build/improve systems for reporting system performance and how we convert that to servicing our systems quickly and effectively
• Provide regular executive reporting on the health of our asset portfolio

Business Development/Go-To-Market Strategy

• Identify opportunities for new partnerships or warranty products
• Support Operations Manager in bringing new partnerships/products to market

Qualifications

• Bachelor’s degree or related industry preferred
• 3+ years of experience in operations, analytics, program management or a related field.
• Proven track record in data analytics and operations management.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and presentation skills.
• Experience with business intelligence and CRM tools – including Salesforce, Looker, and Excel
• Ability to work collaboratively with cross-functional teams and influence without authority.
• Strong project management skills with the ability to manage multiple priorities.
• Passion for improving customer experiences and driving customer-centric change.
• Consumer experience (B2C or D2C) is required, and experience in the solar industry and / or in a high-growth startup is highly preferred.
• Bias for action, entrepreneurial mindset, and focus on growth and scale.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy